Returns & Exchanges
With online shopping comes the greatest challenge there is – buying without trying. It’s understandable that you may have ordered the wrong size or perhaps something you thought you would like based on the image and description. Yet, you feel it didn’t meet those standards in real life.
At My Body Lounge, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products - each viewable on the corresponding shop page. We want our customers to know exactly what they are ordering.
A Few Things to Note:
- Our return policy lasts 7 days. If 7 days have gone by since you received your products, we unfortunately cannot offer you an exchange.
- To complete your exchange, we require a proof of purchase.
- Please do not send your product(s) back to the manufacturer.
- Exchanges are NOT honored after 7 days due to sizing issues. Each and every sizing chart on our shop page has been tested repeatedly to guarantee precision. Please ensure you are measuring yourself properly before placing an order.
Exchanges (accepted under the following circumstances):
- Damaged Product
- If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to email@example.com.
- Not As Described
- If the product arrives and the customer can prove that it does not match up with the product description. We will offer an exchange for a different item.
- Product Lost in Transit
- If the product doesn't arrive because it is clearly lost in transit. We can either send you another product or we can refund you 100% - depending on whether or not the new product will still be arriving within the 15-30 day time frame. It is the customer’s choice! (This will only be implemented after the estimated shipping time range has passed.)
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- No stretch marks or permanent wrinkles on items with latex
- Original packaging
- Within 7 days of the date you received your initial purchase
How to Return:
- Each return should be accompanied with a copy of your proof of purchase.
- We reserve the right to deny an exchange if the item is clearly worn, not in new condition, or does not meet the standards listed above. Butt lifters, swimwear, and creams are final sale for hygienic reasons.
- For any questions or concerns, please email us at firstname.lastname@example.org.
Late or Missing Refunds:
- Check your Bank Account
- Contact Credit Card Company
- Processing time usually takes 5-7 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.